Party Town

I've been coming to Party Town for so many years and have received the same high quality, attentive and exceptional service! Their team is so friendly and accommodating to all my needs. They even ordered in items as per my request and opened their store doors to me on a Sunday when they aren't usually open just to accommodate my party needs. Just take a look at some of the amazing creations they've made for my family and friends....

I was very impressed with the service from the team at Party Town. In fact, it was the eagerness to go above and beyond expectations that blew me away.We purchased a bouquet of balloons for my daughters 4th birthday party, yep the usual, Unicorn and Rainbow ensemble, and picked them up the afternoon before the big day.All went smoothly until we woke up the next morning to find a rather deflated Rainbow balloonIt was 7am on a Sunday morning and the big event was kicking off at 9am!I reached out to them on Facebook Messenger, and got a response within minutes.By 7:30, the lady who I presume owns the store, was at the store, ready to go and replaced the failed balloon.Yes, they may be slightly dearer than their competition, but I doubt their competition would have gone to these lengths to rectify a problem.Great effort from a great team

They have an awesome selection of costumes. The staff on Saturday were the best and really helpful.

Party Town has it all. Friendly staff and an incredible range of products for events plus a store that keeps you entertained and intrigued as you wander and create. The balloons are a plus and staff always happy to share advice and ideas for events or the cheeky costume from Toddlers to Top Gun theme to Halloween. There's something for everyone.

Party Town has so many choices for whatever occassion it is you're looking for and staff were very helpful in suggesting ideas for our balloon display. They were also happy to accommodate an early pick-up when I called on collection day.

Rang last minute to arrange ballon bouquets for delivery the same morning. The guys helped me out without hesitation and delivered on time with no delivery fee!The balloon bouquets looked gorgeous and helped make the day! Thank you xx

I’ve been a customer of party town for at least 20 years, usually buying costumes or decorations for annual corporate events etc, this year was another big haul as I was hosting a Halloween party and bought a lot of stock - spending about $1K. Went in to pick up some last minute items - and was told I would be able to get a discount based on my large purchase the day before. Went to the counter and asked about the discount as I was instructed to do and was advised by a diff staff member that they do not give out discounts even for people with much larger orders than mine (I spent about $150 that day) such as those who spend $1000. She was clearly referencing my previous large order from the day before not realizing I was the same person. Really obnoxious and rude behavior, which is unacceptable towards anyone, let alone such a long standing loyal customer. Another staff member overheard this exchange and did not intervene, just watched on. Very disappointed in party town. I’ll have to think twice before placing any further large orders there in future.

Great service, friendly order taken over the phone in the morning for balloon arrangement. I also appreciated the advice on the arrangement from the knowledgeable team member. I ordered a few more bits and pieces for the party over the phone, which I picked up with ease that afternoon. All round positive experience.

Recently organized balloons for my daughters Birthday from Party Town Claremont! From picking them out to having them delivered the staff were amazing. They offered creative ideas and even through to on time delivery I couldn’t fault the service. Balloons were fantastic and made for the most amazing photos. Thanks for taking all the hard work out of it for me!